Cancel in time and the amount you paid comes back in full.
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How refunds work
Payments go through the checkout for that market. Refunds go back to the same card or method you used.
Last updated 20 September 2026
Full refund, including our platform fee.
Approved refunds go back to the same card or method. Banks usually take 5–7 working days.
| When | Fee or contribution | Free day | Stipend |
|---|---|---|---|
| You withdraw before the host accepts | The hold is released. No charge. | Application withdrawn | Application withdrawn |
| You cancel 48 hours or more before start | Full refund of the amount paid | Your seat is freed | No thank-you is paid |
| You cancel under 48 hours before start | 50% of the amount paid is refunded | Your seat is freed if we can fill it | No thank-you is paid |
| You do not show up | No refund | We may limit later applies | No thank-you is paid |
| The host cancels | Full refund, including our platform fee | — | — |
| Payment fails or is not taken | No charge. Try again in the app | — | — |
| Extra or double charge | Full refund of the extra amount | — | — |
How to ask for a refund
Cancel the booking in your account. That is the request. You can also write payments@someday.living or use Contact with your booking ID.
How long a refund takes
We start an approved refund within 24 hours of the decision. The payment processor then sends the money back to the same card or method. Banks usually finish this in 5–7 working days (sometimes up to 10 working days for cards). We do not refund to a different account or in cash.
What we refund
The amount you paid for that booking, as in the table. Platform fees are refunded when the host cancels. We keep them if you cancel late. Tax on a refunded amount is reversed on the credit note where required.
What we do not refund
No-shows. Days you finished. Thank-yous (the host pays those after the day; we do not charge you for them). Travel, food or anything you bought outside the app.
The day was not as listed
Open a case in the app or write payments@someday.living within 48 hours of the start time. A person decides within 7 working days. If we agree with you, we refund in full.
Failed, pending or cancelled payments
If checkout shows failed, or the bank does not confirm, we do not take the money. If a bank still debits you, it is usually reversed by the bank in 5–7 working days. Send the payment ID to payments@someday.living if it is not reversed.
Chargebacks
A card chargeback is handled with the payment processor. Tell us first so we can refund without a dispute when the policy allows it.