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Refund and cancellation policy
How refunds work
Last updated 13 September 2026. Payments are processed by Razorpay. Refunds return to the original payment method.
| When | Fee or contribution | Free day | Stipend |
|---|---|---|---|
| You withdraw before the host accepts | Authorisation is released. No charge. | Application withdrawn | Application withdrawn |
| You cancel 48 hours or more before start | Full refund of the amount paid | Spot released | No stipend is paid |
| You cancel under 48 hours before start | 50% of the amount paid is refunded | Spot released if we can refill | No stipend is paid |
| You do not show up | No refund | May limit later applies | No stipend is paid |
| The host cancels | Full refund, including our platform fee | — | — |
| Payment fails or is not captured | No charge. Retry in the app | — | — |
| Duplicate / extra charge | Full refund of the extra amount | — | — |
How to request a refund
Cancel from the Seeker app on the booking. That is the request. You can also write payments@someday.living or use Contact with your booking ID.
How long a refund takes
We initiate an approved refund within 24 hours of the decision. Razorpay then returns the money to the same UPI, card or net-banking account. Banks typically complete this in 5–7 working days (sometimes up to 10 working days for cards). We do not refund to a different account or in cash.
What we refund
The amount you paid for that booking, as per the table. Platform fees are refunded when the host cancels. They are kept on a late seeker cancel. GST charged on a refunded amount is reversed on the credit note.
What we do not refund
No-shows. Days you completed. Stipends (those are paid by the host after the day, not charged to you). Travel, food or anything you bought outside the app.
Experience not as listed
Open a case in the app or write payments@someday.living within 48 hours of the start time. A human decides within 7 working days. If we uphold the case, we refund in full.
Failed, pending or cancelled Razorpay payments
If Razorpay shows failed or the bank does not confirm, we do not capture money. If a bank still debit you, it is usually reversed by the bank in 5–7 working days. Send the Razorpay payment ID to payments@someday.living if it is not.
Chargebacks
A card chargeback is handled with Razorpay. Raise the issue with us first so we can refund without a dispute where the policy allows it.
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