A named officer. A date we must reply.

Grievance officer

Name / designation: Head of Trust, Someday Living Email: grievance@someday.living Phone: +91 11 4123 4500 (Mon–Sat, 10:00–18:00 IST) Post: Grievance Officer, Someday Living, New Delhi, Delhi NCR, India

How to raise a grievance

Write to the officer with your name, phone, email, Razorpay payment ID or booking ID, and what you want put right. You may also use Contact. Payments-only issues can start at payments@someday.living — they escalate here if needed.

How long we take

We acknowledge within 48 hours. We close the grievance as soon as we can, and not later than one month from receipt, as required for a grievance officer in India.

What we can decide

Refunds under the refund policy, booking errors, data requests under the privacy policy, and conduct under the guidelines. We cannot decide a host’s private business beyond the booking on someday.living.

If you are still not satisfied

You may approach the consumer commission that has jurisdiction, or any other forum the law allows. These terms sit under the laws of India; courts in New Delhi.